Refund policy

Return & Refund Policy

Last updated: September 15, 2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.

  • The product is returned with its original packaging, tags, accessories, and invoice/order details.

  • The product is not damaged, washed, altered, or used.

  • The return request is submitted within 7 days of delivery.

Products that do not meet these conditions may not be accepted.

2. Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged during delivery

  • Defective

  • Different from what you ordered

  • Missing an item or accessory

Please contact us within 48 hours of delivery and provide your order number and clear photos/videos of the product and packaging.

After verification, we may offer a replacement, exchange, or refund, depending on the situation and product availability.

3. Non-Returnable Items

For hygiene, safety, or other reasons, certain products may not be eligible for return, including:

  • Used or opened products

  • Personalized or customized products

  • Products damaged due to misuse

  • Clearance or final-sale items

  • Any product specifically identified as non-returnable on its product page

4. Return Shipping

If the return is due to a wrong, defective, or damaged product, we will cover the applicable return shipping cost.

If the return is due to change of mind, incorrect size, or personal preference, the customer may be responsible for the return shipping cost.

Original shipping charges are generally non-refundable, unless the return is caused by an error on our part.

5. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method whenever possible.

Depending on your payment provider or bank, it may take several business days for the refund to appear in your account.

6. Exchanges

If you would like to exchange an eligible product, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable option.

7. Cash on Delivery Orders

For Cash on Delivery (COD) orders, refunds may be issued through a suitable bank transfer, mobile wallet, or another payment method agreed upon with the customer.

Customers may be asked to provide accurate payment details before a refund is processed.

8. How to Request a Return

To request a return or exchange, please contact our customer support team with:

  • Your order number

  • Name and contact information

  • Reason for the return

  • Photos/videos of the product, if applicable

Email: alvitrders03@gmail.com
WhatsApp: 03337788402

Please do not send a product back without receiving return instructions from our team.

9. Inspection and Rejection

All returned products are inspected before a refund or exchange is approved.

We reserve the right to reject a return if the product does not meet the eligibility requirements stated in this policy.

10. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after receiving the order.

11. Refund Delays

If you have been notified that your refund has been processed but have not received it, please first check with your bank or payment provider.

If the refund is still not received after the applicable processing period, please contact us and provide your order details.

12. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: Alvi Traders
Email: alvitraders03@gmail.com
WhatsApp: 03337788402
Business Address: Multan, Pakistan

We reserve the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page.